A solid white light on your Ring Doorbell can indicate a few different things. We can investigate potential causes and suggest troubleshooting steps to help resolve the issue with the solid white light on your Ring Doorbell.
When you initially set up your Ring Doorbell, it enters setup mode and displays a solid white light. If your doorbell has recently been installed or you’ve performed a factory reset, the solid white light may indicate that it’s ready for setup. In this case, follow the instructions provided in the Ring app to complete the setup process.
A solid white light might also mean that your Ring Doorbell is updating its firmware. Firmware updates play a crucial role in maintaining peak performance, addressing software issues, and introducing new features. During this process, the solid white light typically remains on until the update is complete. The update duration can vary, so it’s important to be patient and allow the device enough time to finish the process. Avoid interrupting the process or disconnecting the power source, as this could cause issues.
Power or Connectivity Issues:
In some cases, a solid white light on your Ring Doorbell could indicate a power or connectivity problem.
Power Source Check: If your Ring Doorbell is hardwired, ensure that the power source is functioning correctly. To troubleshoot power-related issues, check the circuit breaker to confirm that the doorbell’s power supply has not been disrupted. For battery-powered doorbells, ensure that the battery is sufficiently charged and properly inserted.
Wi-Fi Connection: A stable Wi-Fi connection is crucial for your Ring Doorbell to function properly. Ensure that your Wi-Fi network is active and that the doorbell position is within the range of the router. If the signal strength is weak, consider moving the router or installing a Wi-Fi extender to improve coverage. You can also try restarting your router to resolve any temporary connectivity issues.
Reset the Doorbell: If the solid white light persists after checking the power and connectivity, you may need to reset the device. Locate the reset button on your Ring Doorbell (usually a small button located on the back or side) and press and hold it for about 15 seconds. This will reset the device to its factory settings. After resetting, you will need to set up the doorbell again using the Ring app.
If you’ve tried the troubleshooting steps mentioned above and the solid white lightes remains, it recommends to contact Ring Support for further assistance. Their support team can provide personalized guidance based on your specific Ring Doorbell model and help resolve any underlying issues.
Remember to consult the Ring Doorbell user manual or visit the Ring support website for additional troubleshooting steps and resources that may be applicable to your device.